FAQS

Shipping & Delivery

1. HOW CAN I TRACK MY ORDER?

Once your order has been shipped, you will receive a confirmation email containing your tracking link and shipping information.

2. HOW LONG DOES PROCESSING TAKE?

Orders are typically processed within 3-7 business days.
  • In-stock items are usually shipped within 7 business days.
  • Pre-order items may require up to 15 business days before shipment.
Processing times may vary during launches, holidays, or promotional periods.

3. HOW LONG DOES SHIPPING TAKE?

Standard international shipping usually takes 10-20 business days depending on your destination and local customs processing.

4. HOW MUCH IS SHIPPING?

Shipping costs are calculated at checkout based on your location and selected shipping method.

5. DO YOU SHIP INTERNATIONALLY?

Yes. We currently ship to most countries and regions worldwide.
Please note that shipping availability may vary depending on local customs regulations and carrier restrictions.

6. CAN I CHANGE OR CANCEL MY ORDER?

If you need to modify your shipping address or order details, please contact us within 12 hours of placing your order.
Once an order has been processed or shipped, it can no longer be modified or cancelled.


Returns, Refunds & Warranty

1. WHAT IS YOUR RETURN POLICY?

We accept returns and exchanges for eligible items.
To qualify for a return:
  • Requests must be made within 7 days of delivery
  • Items must be unused, unworn, unwashed, and in original condition
  • Original packaging, tags, and hygiene liners must remain intact
For hygiene and safety reasons, certain intimate products that have been opened or used may not be eligible for return. Please refer to individual product pages for specific details.

2. WHAT IF I RECEIVED A DAMAGED OR FAULTY ITEM?

If your order arrives damaged, defective, or incorrect, please contact us with your order number and photos/videos of the issue.
In such cases, we will cover the return shipping costs and arrange a replacement or refund where applicable.

3. WHO COVERS RETURN SHIPPING COSTS?

For non-defective returns, customers are responsible for return shipping fees.
We strongly recommend using a trackable shipping service, as we are unable to take responsibility for lost return packages.

4. HOW DO I START A RETURN OR EXCHANGE?

Please contact our support team at care@badism.net with:
  • Your order number
  • The reason for your request
  • Relevant photos or videos if applicable
Our team will respond within 48 business hours.

5. WHEN WILL I RECEIVE MY REFUND?

Once your return has been received and inspected, approved refunds will be processed within 7 business days through your original payment method.
Processing times may vary depending on your payment provider.

6. DO YOUR PRODUCTS COME WITH A WARRANTY?

If your product experiences a quality issue within the warranty period, please contact our support team for assistance.
Warranty coverage applies to manufacturing defects and functional issues under normal use conditions, but does not cover damage caused by misuse, improper cleaning, modification, or accidental damage.
Please contact us at care@badism.net with your order number and issue details for further support.


Payments

1. WHAT PAYMENT METHODS DO YOU ACCEPT?

Currently, we accept PayPal.
PayPal supports both credit and debit card payments, allowing you to check out securely even without a PayPal account.
Additional payment methods may be added in the future.

2. WILL I RECEIVE A CONFIRMATION EMAIL AFTER PAYMENT?

Yes. Once your payment has been successfully completed, you will receive an order confirmation email automatically.

3. IS MY PAYMENT INFORMATION SECURE?

Yes. All payments are processed through encrypted and secure payment systems to protect your personal and financial information.
We do not store your payment details directly on our servers.


Product Care & Support

1. ARE THE TOYS WATERPROOF ?

Water resistance may vary depending on the specific product and material.
Please refer to the individual product page, packaging, or instruction manual for detailed care and waterproof information before use or cleaning.
After cleaning, always make sure the product is completely dry before storage or charging.

2. HOW DO I CLEAN MY TOY?

Cleaning methods may vary depending on the product type and material.
For the best care instructions, please refer to the individual product page or included instruction manual before cleaning.
After cleaning:
  • Dry the product thoroughly before storage or charging
  • Store it in a clean, dry place away from direct sunlight and excessive heat
Using improper cleaning methods may affect product performance or material lifespan.

3. ARE YOUR PRODUCTS BODY-SAFE?

Yes. Our products are made using body-safe materials selected for intimate use. Material details can be found on each individual product page.
If you have allergies or material sensitivities, we recommend reviewing the product specifications carefully before use.

4. MY ELECTRONIC PRODUCT WON'T TURN ON. WHAT SHOULD I DO?

If your electronic product is not powering on or functioning properly, please try the following:
  • Make sure the device is fully charged
  • Charge for at least 2 hours if rechargeable
  • Try a different USB cable or charging adapter
  • Check whether the product has a travel lock feature
  • Press and hold the power button for 5-10 seconds to unlock
  • Clean the charging port and ensure it is dry
  • Try resetting the device by holding the power button for 10-15 seconds
If the issue continues, please contact our support team at care@badism.net with:
  • Your order number
  • A short video showing the issue
Our team will assist you within 48 business hours.

 

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